Login Frequently Asked Questions
Do I need to set up a new individual username and password to have access to support?
Yes. If you enter your company's customer ID and password to access the support area of our Web site , you will be directed to enter or create your individual username and password.
Why should I set up a new individual username and password?
With your individual login you can:
  • View and update your company and individual profile
  • View your current Relius software product(s) & license key codes
    (Add-on modules and number of licensed users not listed)
  • Easily register for training courses
  • Subscribe to receive technical updates and news
  • Access information exclusively available to FIS clients
  • Access links to support
Can I change my username and password?
Yes. Using your current username and password, log in and then select the "change username" and/or "change password" links on upper left side of the "My profile" page. The new information will be sent to you via e-mail.
What if I forget my username and password?
Select the "forgot password" and/or "forgot username" links on the "Relius user login" page. The information will be sent to you via e-mail.
If I have problems with the login process, who do I contact for assistance?
Visit and create an incident using WebFirst or call Client Account Services at 800-326-7235, option 6.
If I had previously set up an individual username and password for training, can I use it?
Yes, you can continue to use it.
What is multi-factor authentication?
Multi-factor authentication, or MFA, provides an added layer of security to protect against unauthorized access to online accounts by requiring users to enter two pieces of information to access a network. In addition to a username and password, users logging into will be required to enter a One-Time PIN code (“OTP”) sent to a designated account – via either email or text message.
When will I be prompted to use MFA?
You will be prompted to use MFA whenever you attempt to log in from an unrecognized or unregistered device. You may register your device as a recognized device (only recommended for devices that are private and secure) when completing the MFA process on that device. Recognized devices will generally bypass MFA; however periodic re-registration, via the MFA process, will be required.
How do I set up and use MFA with
Click here for detailed instructions on how to set up and use MFA with